Terms and Conditions

Welcome to Platego.live. These Terms & Conditions govern your use of our website and services.

1. Service Scope

Platego.live is operated by Safety Enterprise, providing third-party online booking support for HSRP. We are not a government website or agency.

2. Fees and Charges

We charge ₹499 as a service fee for consultation, booking help, and status coordination. This does not include the cost of the HSRP plate itself, which is charged by official vendors.

We charge a service fee of ₹499 for processing the data you provide, verifying documents, managing the website operations, offering customer support, and assisting with booking procedures. This fee is solely for our digital facilitation services and is not a government charge.

3. Information Accuracy

You must provide correct vehicle and personal details. Errors or incorrect submissions due to user input are not our responsibility.

4. Booking Cancellation

Users can cancel their request before it is submitted to the HSRP vendor. Our Refund Policy applies.

5. Limited Liability

Our role is advisory and supportive. We are not responsible for vendor delays or delivery. Liability is limited to the ₹499 service fee charged by us.

6. Data Usage

We use your data to help process your booking with authorized providers only. We do not sell or misuse your data. See our Privacy Policy.

7. Contact & Support

Support available Mon–Fri, 10:30 AM – 5:30 PM.
Email: support@platego.live
Address: Plot No. 98, Vatika Tower, Sector 44, Kadipur, Gurugram, Haryana – 122003

8. Policy Changes

We reserve the right to modify these terms at any time. Continued use of the website indicates acceptance of the latest terms.

For any inquiries or issues, please contact us at support@platego.live.