Grievance Redressal
Have an issue? We're here to help you resolve it quickly and professionally.
If you are facing any problem related to your HSRP booking or services received through Platego.live, please follow the process below to raise a complaint.
Step 1: Contact Us
- Email: support@platego.live
- (Mon–Fri: 9:30 AM to 6:00 PM)
- Address: Plot No. 98, Vatika Tower, Sector 44, Kadipur, Gurugram, Haryana – 122003
Step 2: Share Complaint Details
Please mention your Order ID, Vehicle Registration Number, and a short description of your issue for faster resolution.
Step 3: Response Time
Our team will respond to your complaint within 24 hours. Most issues are resolved within 3–5 business days.
Tracking & Feedback
Once your complaint is registered, a tracking ID will be shared with you. You can use this to follow up or provide feedback.